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The hotel that never sleeps: Using AI and automation around the clock 
Hospitality operates around the clock, but hotel teams need time to switch off. With guests researching stays, making bookings and asking questions at all hours, how can independent hotels deliver a r …
Tourist tax incoming: Is the hotel industry ready?
At Independent Hotel Show London, David Sheen, Public Affairs Director at UKHospitality, joined Eloise Hanson, Editor of Boutique Hotel News, to explore what a tourist tax could mean for independent h …
The art of authentic storytelling: Turning culture into content
Tiffany Black, Creative Strategist at Scrumptious, explores how independent hotels can use employee stories, everyday details and simple video content to communicate workplace culture and attract the …
The next visitor to your site might not be a human: preparing hotels for agentic AI
As AI agents begin searching for and booking hotel stays, how can independent hotels prepare? This panel at the Independent Hotel Show explored practical ways to improve website clarity, remove bookin …
The next generation of travellers is here: Are you ready?
Hoteliers from Alexandra Hotel and Restaurant, Grantley Hall and Clermont Hotel Group explore how changing guest expectations, AI and personalised experiences are shaping the next generation of hotel …
The missing sensory layer: Why scent matters in hospitality

The missing sensory layer: Why scent matters in hospitality

15 Sept 2026 Mark Bailey, Founder, The Science of Scent
Scent has the power to shape how guests experience a space and how they remember it long after their stay. In this guest article, Mark Bailey, Founder of The Science of Scent, explores the role fragra …
The Hotelier Edit: Elysium Collection's James Houlston on building a new luxury staycation brand
Elysium Collection Chief Executive Officer James Houlston discusses informal luxury, restoring historic hotels and his ambition to build the UK’s leading luxury staycation brand.
The Independent Hotel Show team will be ‘walking it their way’ for Hospitality Action
This year, the Independent Hotel Show team is taking part in Hospitality Action’s Walk for Wellbeing in its own way, by counting every step taken during the show on 5-6 October at Olympia London. 
The power of automation to transform independent hotels
Paweł Gawroński, Founder of Staybase (Stand 2305), on the power of automation to reduce guest frustration and free up independent hotel teams.   
The newly formed Front of House Craft Guild on championing hospitality careers and shaping guest memories
The Independent Hotel Show learns more about the launch of the Front of House Craft Guild to recognise the unique challenges and skills of FOH and champion the next generation of hospitality professio …
The Hotelier Edit: William Riordan, Co-Founder, Oberland
In the latest edition of the Hotelier Edit, the Independent Hotel Show speaks to William Riordan, Co-Founder of Oberland, about the launch of the new Arthouse hotel in Glasgow, the the desire to creat …
The Hotelier Edit: Neighbourhood hospitality meets modern luxury at Templeton Garden
Templeton Garden's General Manager Dean Culpan and Hotel Manager Niels Bouter discuss neighbourhood hospitality, personalised guest experiences and the future of independent luxury hotels.  
The Lancaster Landmark Hotel Company reveals global evolution as it launches 'The Landmark Collection'
The Lancaster Landmark Hotel Company has rebranded itself as The Landmark Collection. The move brings together six world class properties: The Landmark London, Royal Lancaster London, 15 Basil Street …
The Hotelier Edit: How Grantley Hall is raising the bar for luxury hospitality
Award-winning General Manager Nuno César de Sá discusses Grantley Hall's journey to winning Independent Hotel of the Year 2025, the power of independent ownership, and the people-first culture driving …
The Hotelier Edit: Marcolette Anastasi, GM - Town Hall Hotel
The Independent Hotel Show team recently visited the iconic Town Hall Hotel in Bethnal Green to meet General Manager Marcolette Anastasi. Housed in a beautifully restored Edwardian town hall, the hote …
The Hotelier Edit: Miles Pooley, Royal Air Force Club
Miles Pooley, Chief Executive of the Royal Air Force Club, discusses his hospitality career, leadership lessons, evolving guest expectations and balancing heritage with innovation at one of London's m …
Tom Kerridge leads industry-wide call for hospitality VAT cut
Chef and publican Tom Kerridge is spearheading a major new campaign calling on the Government to reduce VAT for hospitality businesses from 20% to 10%.
The Hotelier Edit: Maids Head Hotel
A member of the IH London team recently stayed at the property and caught up with Georgina Postlethwaite, Marketing Manager, to learn more about the guest experience, unique offerings, and what makes …
The Designer Edit: TUNTU Design
As part of Independent Hotel Show London 2026, taking place at Olympia London on 5-6 October, TUNTU Design has been selected to design this year’s exclusive Members Suite - a stylish retreat created f …
Transformational leadership and the human side of hospitality take centre stage at EHMA conference
The first session of the European Hotel Managers Association conference explored one of the defining questions facing the hotel sector today: how leadership, culture and human connection will shape th …
The Hotelier Edit: Gemma Jones, Front of House Manager, The Feathers Hotel
Tucked in the heart of historic Woodstock, The Feathers Hotel has long been cherished for its character, charm, and thoughtful hospitality. At the centre of that warm welcome is the hotel’s Front of H …
Thriving in the Polycrisis: Building Agility in Uncertain Times
At IHS25, several sessions explored how the hospitality sector can stay resilient in an increasingly unpredictable world.
The Hotelier Edit: Christopher Hindle, General Manager of Dormy House Hotel & Spa
Tucked away in the rolling hills of the Cotswolds, Dormy House Hotel & Spa embodies the essence of contemporary countryside luxury. With its soothing blend of Scandinavian-inspired design and quintess …
Tech with a Human Touch - How Automation Frees the Guest Experience
The Tech-Enhanced, Guest-Centric session at IHS25 brought together some of the most forward-thinking voices in hospitality technology, including Matt Bell, Managing Director at Molly’s; Harry Fielder, …
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Media Contact: nicola.macdonald@montgomerygroup.com