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At Independent Hotel Show accessibility is important — helping to provide an enjoyable event for everyone. 

Wheelchair access

There are 12 designated bays for Blue Badge holders in Olympia London's Motorail car park. There are 260cm x 480cm (8ft 6in x 15ft 9in).

These parking bays have a marked zone to both sides and rear. Please note that the wide bays are allocated on a first-come first-served basis. If you require a Blue Badge parking space, please remember to pre-book this online as space are limited. 

The route from the car park to the entrance is accessible to a wheelchair user unaided. The surface on the approach is tarmac and there is one road to cross between the car park and the entrance. There is a wheelchair accessible registration counter in the National Hall foyer to assist with entering the event.  

Lift access

There is a lift to enter the National Entrance as there are three steps with a depth between 30cm and 45cm. For more information on how to use the lift and to see images, please click here for the Access Guide concerning Olympia.

Venue access 

Olympia National entrance is on the junction of Olympia Way and Hammersmith Road, just a short distance from Olympia tube station and motorail car park. Olympia National has a wheelchair lift in the foyer and a passenger lift to the gallery level.

You can download the Olympia venue floorplan here – Independent Hotel Show is located in Olympia National Hall. 

Wheelchair hire at Olympia London 

Olympia London can provide wheelchairs on loan to those in need, in receipt of a refundable security deposit. Wheelchairs should be booked in advance by submitting an enquiry using the Olympia Contact Us page. Your wheelchair can then be made ready for you on arrival at the venue. 

Assistance Animals 

Olympia London welcomes personal support animals at the venue during events. Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the actions of their animal, which will need to be kept under control and on a lead or harness or in a pet carrier.  

Stage Content    

Hearing Loops are provided at our 2 stages, Innovation Stage and Hotel Business Stage which guests with hearing impairment can use to help them hear the live content.


Olympia National has accessible toilets. Dimensions, visuals and exact locations can be found here.  

All separate, accessible toilet facilities are unisex. There are also modified cubicles within the male and female toilets. 

Catering Outlets

There are two catering outlets in the National Hall ground level; Eat Street and Live Well. There is also Coe’s Artisan Bakery on the gallery level which can be accessed via the passenger lift located in the North-West corner of the National Hall. Please ask a member of staff if you need any assistance. 

Contact Us

Should you wish to plan some assistance ahead of your visit or require any more information prior to your arrival, please contact Olympia London on 020 7385 1200.

If you experience any problems while at the venue, please contact any member of staff and ask for the venue's Duty Manager who will be pleased to help.  

**You can find a detailed guide on the AccessAble website or by downloading the app.**