Katie Tilson, Food & Beverage Supervisor,
Buxton Crescent Hotel

Katie Tilson, with seven years in hospitality, joined Buxton Crescent Hotel’s Management Trainee program in May 2023. During the program, she excelled in various departments including Reception, Housekeeping, Spa, HR, Accounts, and Sales. Starting in the food and beverage department, Katie adapted seamlessly to the 5-star standards of Buxton, quickly excelling across all areas. Her effective and accountable work style, coupled with her selfless attitude, made her a standout employee. She offered invaluable guidance to younger team members, fostering a strong team spirit and community.
Katie attended numerous development workshops, applying new management skills immediately. She set personal development goals, always thinking ahead to enhance the hotel's service, operations, and relationships. Her dedication was evident when she created a business project to improve training and standards in the Food and Beverage department. Her impressive presentation on service standards is being considered for implementation across all 27 Ensana hotels in Europe. Katie's commitment to her role, passion for improving standards, and mentorship have made her a highly esteemed team member at Buxton Crescent Hotel.