Exhibitor FAQs

Please follow this link to view the live floorplan – you can also download a PDF of the floorplan via this link. If you have any issues, please contact the team on ops.ih@montgomerygroup.com.

Please refer to the Exhibition Timetable – Space Only stands can access the hall from 1300  –  1800hrs on Saturday 12 October, 0800 – 1800hrs on Sunday 13 October and 0800 – 2200hrs on Monday 14 October (please note that all stands must be complete by 1800hrs on Monday)

Please refer to the Exhibition Timetable – Shell Scheme stands will be ready for exhibitors to begin their interior displays on Monday 14 October, from 0800 – 2000hrs.

Yes, all exhibitors and contractors bringing vehicles to Olympia that wish to unload/ load onsite during build-up and breakdown must book a time slot via Voyage Control.  Once you have booked a time slot, you will receive a confirmation email with a Vehicle Pass to show to the traffic marshals upon arrival (digitally on your personal device or printed).

No, please make sure you bring any equipment to site that you might require to help transport your displays/ goods to your stand. Alternatively, you can request a quote from our Official Lifting & Handling Contractor for assistance.

This is entirely up to you, depending on how bright you want your stand to be and whether you want to spotlight specific products or displays. As guidance, our electrical contractor recommends a minimum of 2x spotlights for stands up to 18sqm.

This depends on what equipment or devices that you need power for. Please make sure to check the wattage required to run each item.

Listed below are examples of "typical" loadings for items plugged into socket outlets:

500-watt sockets: PC computers, TV’s, video’s, spotlights to 500W, refrigerators
1000-watt sockets: domestic filter coffee machines, lighting up to 1000W
2000-watt sockets: kettles**, machinery up to 2000W
3000-watt sockets: hired coffee machines, machinery 2000W to 3000W

Note ** - these appliances are of varying power requirements dependent upon type or manufacturer. It is therefore essential that the reference tag or plate that is fitted to each appliance under law be read, the loading in watts or kW (kilo Watts = Watts x 1000) will be stated, and the appropriate size socket ordered.

All exhibitors are required by law to complete a Risk Assessment (RA) for their participation at the show, whether that is setting up displays during build-up, your stand activities during the open period or the removal of products from displays during breakdown. The Exhibitor Risk Assessment only covers activities for which the exhibitor is directly responsible, it does not cover organiser, venue or contractor activities. Click here for a RA template.

Using the Risk Assessment template linked here, read the examples and consider what risks/ hazards may present themselves on your stand in line with your stand activities and complete these on the form, followed by what control measures you will put in place to reduce the risk. If you require assistance, please contact ops.ih@montgomerygroup.com .

There are no storage facilities onsite for exhibitors, if you require storage for packing cases or other items during the open period of the show, please contact ILS. Alternatively, you can arrange for a storage room to be built on your stand, please contact Index for a quote.

Please ensure someone from your company is onsite to receive and sign for deliveries, especially if you intend to use a courier to deliver goods. We are unable to sign for goods on your behalf. Deliveries must not be made to site before the first date of tenancy (Saturday 12 October at 1300hrs). If you are making deliveries during the open days of the exhibition, these can only be made between 0800 – 0900hrs, before the exhibition opens.

Please refer to the Exhibition Timetable  – breakdown will commence at 1730hrs once all visitors have cleared the hall, Space Only exhibitors have until 2200hrs on Wednesday 16 October and 0800 – 1400hrs on Thursday 17 October to finish breaking down. All items, including any waste, must be removed by midday.

Please refer to the Exhibition Timetable  – breakdown will commence at 1730hrs once all visitors have cleared the hall, please do not start to clear your stand until this time. Shell Scheme exhibitors have until 2200hrs on Wednesday 16 October to clear the stand.

All stand/ promotional materials and waste must be taken away with you. Any waste left behind will be photographed and the disposal of it will be charged to the exhibitor.

Please contact the Organisers for permission to have a drinks reception on your stand. If you wish to provide stand hospitality to visitor’s during the open period, catering should be ordered through Host, Olympia’s official caterer. If you would like to bring your own drinks to the venue, you will need to organise to pay the levied corkage fees through Host, please contact info@host-olympia.london for more information.

Olympia provides free unsupported Visitor Wi-Fi throughout the exhibition halls. If you require a stronger connection, we recommend purchasing Wi-Fi or a wired connection from eForce. Click here to order internet services online.

The electrical contractor is Index Group who is responsible for and will carry out all electrical work on stands within the exhibition halls.

Index Group Ltd
T:  +44 (0)800 085 9885 
E:  electrics@indexgroup.org 

Please place your orders using the Index Online Order Form. Orders must be made by Friday 13 September. 

For furniture please contact:
Creative Hire  
T: +44 (0)1676 542616   
E: sales@creativehire.co.uk   

Click here to order furniture 

You can access your Exhibitor Zone using your email and the password you set. If you need help, please contact lexi.seager@montgomerygroup.com

Under 'Exhibitor Profile' you will find the options to upload press releases, video content, brochures, whitepapers, and products, which will then show up on your exhibitor listing on the website.

You can register for staff badges within the 'Create Exhibitor Badge' section. Simply fill in the details and the badges will be emailed to your stand staff.

This could be because the email address you’re using has already been used for either a visitor badge or another exhibitor badge. To create separate exhibitor badges, you must use a unique email address.

If the email address has been used to register for a visitor badge or you are still experiencing problems, please contact betty.yeung@montgomerygroup.com.

Within the 'Invite Customers' section, you will find a custom invitation link for your company. This invitation link allows you to invite and then track your guests – meaning that you can follow-up and book a meeting with them at the show.

Alternatively, you can send a pre-customised email directly from the e-zone, with the option to add your own message.

When the status says 'in progress', this means the invitee has started to register but has not completed the entire form and confirmed their registration.

Under 'Marketing Toolkit', go to 'Download Free Social Media Graphics' and you will find banners, email signatures and social posts. If you're sharing on social, please remember to tag us @indhotelshow and use #IHS22 so that we can engage with your posts.

If you have an enquiry about the Lead Scanner or need login details, please contact exhibitors@livebuzz.co.uk.

If you have an enquiry about the Exhibitor Zone, please contact betty.yeung@montgomerygroup.com

Please contact Piotr on piotr.wojcik@montgomerygroup.com or call +44 (0)20 3923 7460 for opportunities to maximise your brand exposure.

Please contact Stavy on stavy.tedesco@montgomerygroup.com or call +44 (0)207 886 3103