On-demand webinars and sessions

Hi-Tech Vs. Hi-Touch: Finding the Balance

Technology is revolutionising the hospitality industry, but how do you find the right balance between high-tech and high-touch? Join our expert panel to unpick how our sector is embracing new digital products to support the guest experience, from convenience and customisation to loyalty, profitability and addressing your staff shortages.

Host: Sander Allegro, Chairman - QL Hotels


  • Ilse Kous, Senior Manager Talent Acquisition - Mews
  • Josje Vandongen, Head of Innovation - Hotel Management School Maastricht
  • Valentin Dumonnet, Director of Technology and Innovation - Hotel Okura Amsterdam
  • Florian Augustin, Chief Commercial Officer / Managing Director Austria - HotelPartner Yield Management

The Rise of The Smart Hotel

Smart technology has transformed our home environment in recent years, and now the hotel industry is quickly adapting to provide guests with a 'better than home' experience. From in-room voice assistants to facial recognition, casting devices to smart controls, our expert panel will deep dive into how technology is changing the hospitality landscape.

Host: Sander Allegro, Chairman - QL Hotels


  • Annette Lunter, Owner - Snoozz Hotels
  • Kaj Beetsra, Owner - Innovation in Motion
  • David Kijlstra, Co-Founder - Your Rocket Fuel

The No Commission Mission

Webtools have levelled the playing field for hoteliers when it comes to competing for bookings online, enabling savvy businesses to get more direct bookings and save on commission. But, how do you know what is most effective? And how can you ensure that your website is working as efficiently as possible?

Host: Geert Buskes, Owner - Effecty


  • Seid Dado Ljumanovic, Group Director, Digital Media & CRM - Sircle Collection
  • Patrick Brand, Co-founder - Hoteliers.com
  • Pauline Verhoef, Director of Marketing & Communications - EHM group

How to fall in love with a robot: AI voice assistants in hospitality

At a time when consumer expectations and staffing levels do not match, ignoring customer phone calls can be tempting. However, every pub, restaurant, and hotel owner knows that one bad experience can destroy a customer relationship. So what can an operator do? Learn how some of the UK's most innovative pubs have deployed smart AI voice assistants to field customer phone calls, answer questions, and take table bookings. Technology breakthroughs have enabled a new generation of phone automation technology, unlike anything you have heard before.


  • Yan Zhang, COO - PolyAI

App-y customer? Tech and the consumer experience

KAM unveils new research looking at the impact of technology on the customer and staff experience in pub settings, and how hospitality tech can streamline service and open profitable new avenues.


  • Blake Gladman, Insight & Strategy Director - KAM

Thinking digitally

It's more important than ever for hospitality businesses to operate efficiently, maximise profits and reduce waste. In this session, DigiTally's Patrick McDermott will run through how simple and easy-to-use tech tools can make a huge difference to the bottom line.


  • Patrick McDermott, CEO - DigiTally

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