In this month's 'Spotlight on...' series our focus is technology. The hospitality industry relies on innovation to move forward and now, more than ever, new technology is essential to help operators adapt safely and successfully to the ‘new normal’. Read on for the latest tips and advice surrounding business support tech, customer service, and new world solutions. We hope the articles, interviews and products below will provide you with valuable insights and ideas to support your business throughout Covid-19 and beyond.

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    Business Support Tech

    Can outsourcing professional revenue management help in times of COVID-19?

    As part of our 'Spotlight on...' series, we caught up with HotelPartner to discuss the latest trends surrounding travel, and how technology can be used to increase bookings, increase the efficiency of your business and help to cut costs. Read more...
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    Customer Tech

    The lowdown on track and trace with Wireless Social

    We caught up with Wireless Social to find out more about the 'Track and Trace' programme that has been introduced since lockdown and how they have implemented the programme into their existing technology. 
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    Business Support Tech

    5 Ways Your Property Management System Should Help You Go Contactless Without Losing Contact

    Set against the backdrop of a global pandemic, it’s no surprise that holiday plans and traveller expectations have taken a huge shift over the past few months. As a hotelier, the first step to thrive in the new travel environment is to implement the necessary hygiene and safety measures; the second is to let prospective guests know that you’ve done so, and offer them tempting reasons to book. Read on to discover 5 ways your PMS technology should help you succeed in the new-norm travel space.
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    Business Support Tech

    UKHospitality Support Services

    UKHospitality have created a useful round-up of key UK support services to help businesses during Covid-19 and beyond. The list features track and trace solutions, business offers and training resources and is worth looking at to ensure your business is aware of the valuable tech and business services available to you.  
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    Business Support Tech, New World Tech

    Interview with Karoly Cserfalvi, citizenM

    As part of this months 'Spotlight on...Tech' series we caught up with Karoly Cserfalvi, Tech Partner at citizenM hotel group, to gain an insight into what tech citizenM use to enhance their guest experience, what updates the team are making to ensure their guests get the most out of their experience. Plus, we discuss the inspiring innovations he thinks have come out of lockdown.
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    New World Tech, Customer Tech

    An operator's guide to hospitality tech

    Creative insight agency KAM Media have put together an operator guide to hospitality tech, which highlights the key findings from their recent survey. The report outlines consumer expectations and emphasises how important innovative technology will be for operators to move forward and fulfil their customers expectations when eating and drinking out.
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    Business Support Tech

    Interview with Arun Kumar, former GM of Sunborn Yacht Hotel

    Earlier this year, HotelPartner spoke to Arun Kumar, former GM of Sunborn Yacht Hotel about what effect the spread of coronavirus has had on his business, as well as how HotelPartner has supported during the pandemic. Watch the video to find out more.
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    Business Support Tech

    Use data-driven technologies to improve your independent hotel marketing

    Independent and boutique hotels have been amongst the worst hit businesses during the coronavirus pandemic. For smaller hotels to maximise the period of bounce-back in pent-up demand, now is the time to use data-driven technologies to gain valuable insights, improve marketing performance and boost bookings. Read on to find out how you can create stand-out digital marketing campaigns...
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    Interview, Business Support Tech, New World Tech, Customer Tech

    Interview with Ian Millar, Senior lecturer at EHL

    As part of this months 'Spotlight on...Tech' series, we interviewed Ian Millar, Senior lecturer in the Entrepreneurship and Innovation department at École hôtelière de Lausanne (EHL), to discuss the latest hospitality tech innovations and learn what advice he has for operators investing in new technology.
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    Business Support Tech, New World Tech, Customer Tech

    Top 10 'Tech for Good' for the Hospitality Industry

    We collaborated with Too Good To Go to provide us with their insights on the best 10 technology apps and digital resources for the hospitality industry. From food analytics and sales forecasting to AI and recycling, this list of tech will no doubt provide you with the resources to drive your business forward.
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    webinar, New World Tech

    How to corona proof your hotel and generate new income

    As part of the Montgomery Group Series, Romana Stanco and Michiel Gomes joined us to share their expertise and ideas on how to corona proof your hotel by using new technology and suggestions to generate new income.
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    Business Support Tech, Customer Tech

    Advice for adapting your hotels tech offering during Covid-19

    Retail e-commerce expert and former change management business consultant Simon Choi offers advice on how hoteliers can incorporate mobile technologies into their hotels to assist with the challenges of Covid-19 and beyond.
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    Business Support Tech

    Technology in the kitchen - free whitepaper

    Access Hospitality recently surveyed 121 operators from across the hospitality industry to understand how they manage their kitchen in changing environment and learn what technology they use in their businesses. Download the free whitepaper to read the survey results and gain an insight into how other operators are using tech in their kitchens.
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    Business Support Tech, New World Tech

    The future of foodservice is now - free whitepaper

    Mobile ordering platform provider Yoello, have created a detailed free-to-download whitepaper focused on technology in the foodservice sector. The whitepaper explains how innovative use of technology can help operators adapt their businesses and save money during Covid-19 and beyond.
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    New World Tech

    The benefits of UV deep cleaning - white paper

    In order to stay COVID-Safe, hospitality operators need enhanced sanitisation solutions that not only work well, but that are easy and cost-effective to implement. Read on to find out how UVC light, a proven antiviral technology including against SARS-CoV-2, can provide an effective sanitisation solutions in your hotel.

 

Hospitality Lockdown Hero Awards Logo transparent"In the future I can see the scenario where you walk into a hotel [and there's] facial recognition check in, a camera in the elevator which takes you to your floor automatically, then either a mobile key or camera to open your door and voice activated rooms, “lights on, colour deep blue, air con 20°, TV to sky news” - Ian Millar, Senior lecturer in the Entrepreneurship and Innovation department at École hôtelière de Lausanne (EHL)

Read the full interview with Ian here

 

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