Speakers

With over 18 years of leadership experience across all facets of the hospitality industry, Clif Francis FIH has consistently delivered exceptional results in high-profile operations. Clif has carved a dynamic career in the hospitality industry, starting at Hilton London Stansted Airport in 2005. With a BSc in Food Service Management from the University of Technology, Jamaica, Clif’s expertise quickly advanced him through key roles at top companies and venues.

Clif’s leadership style emphasizes clear communication, passion for team development, and succession planning, helping teams thrive in high-pressure environments. His expertise in managing multi-million-pound catering contracts, building key stakeholder relationships, and delivering sustainable growth has earned him recognition, including the Visiting Football Director’s Award for Tottenham Hotspur 2022 & 2023 and 2024 Operations Manager of the Year award at Elior Awards for Excellence.

Known for his financial acumen, Clif expertly manages P&L, business reviews, and innovative service enhancements. His dedication to operational excellence and customer satisfaction has driven a 43% turnover growth and a £4.8M revenue boost in recent years, making him a highly sought-after leader in the industry.