We’re delighted to announce the winners of this year’s Independent Hotel Show Awards, in partnership with TravelClick, an Amadeus Company.

Selected by a jury of top hoteliers and hospitality experts, then put to the industry for a vote, theses winners came top of three shortlists of impressive contenders.

The Independent Hotelier Award recognises an excellent hotelier with a reputation for pushing boundaries and creating exceptional guest experiences. 

Winner – Paula Ellis, Group General Manager of Twr y Felin, Penrhiw Priory and Roch Castle.

On winning, Paula Ellis said:

“It’s such a privilege to win, because to be one of only three female GMs in Wales and the only Welsh finalist makes it such an honour. My entire career’s aim has been to inspire young females to break through the glass ceiling and demonstrate that anything is possible. I want to inspire other females to manage hotels. It has been the most amazing part of my career. Hospitality is an amazing industry to be in.”

The Hotel Innovation Award rewards a hotel that has made a significant impact on the industry through dynamic approaches to reshape the guest experience.

Winner – Whatley Manor Hotel and Spa, The Cotswolds

Sue Williams, general manager of Whatley Manor said:

“It’s lovely that the effort we put in is picked up and noticed by the industry. It is an especially great award for the team in the first year of our sustainability journey.”

GM of the Future Award, in partnership with the Master Innholders, honouring rising stars in the hotel industry, their ‘extra mile’ attitude and commitment to inspiring others.

Winner – Samantha Rieu, Hotel Operations Manager at Dukes London

Commenting on her award, Samantha Rieu said:

“I’m delighted to be recognised as this year’s GM of the Future and to be shortlisted alongside incredible rising stars in the industry is an honour. This award is testament to the incredible team working with me at the hotel to achieve our goals.”

For the first time in the awards eight-year history the judges also chose to present the Outstanding Contribution Award, recognising the significant role one hotelier has played on the sector through the creation of their hotel brand.

Winner – Robin Hutson, Founder and Chief Executive, Lime Wood Group and Home Grown Hotels.

Following his award, Robin Hutson said:

“I’m absolutely thrilled to have been awarded the Outstanding Contribution Award. Of course it’s a big team effort so really I’m accepting it on behalf of everyone.”

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