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26 Sep 2023

Serco Leisure selects Agilysys PMS to modernise customer experience

Serco Leisure selects Agilysys PMS to modernise customer experience


Agilysys, the hospitality-focused technology company, has announced its partnership with Serco Leisure, the world-renowned sport and leisure provider. Serco will implement Agilysys Property Management System across its entire 550-bed estate, in order to optimise both its customer and guest experience. 

Serco Leisure is one of the UK’s leading national operators of leisure, destination venues, and elite sporting facilities. Its properties include both Bisham Abbey, and Lilleshall National Sports Centre’s, Stoke Mandeville Stadium, and the Holme Pierrepoint Country Park. As home to some of the UK’s leading elite athletes and Olympic and Paralympic teams, Serco is dedicated to providing world-class facilities and an experience to match to its guests and customers. 

“Our previous system provided a less-than-ideal experience for customers and staff. Also, it did not integrate with other applications or provide proper reporting functionality,” said Steve Nelson, Operations Director of Serco Leisure’s National Sport Centres.

“With Agilysys solutions, we’ll be able to deliver a more personalised service for our diverse range of customers, which includes Olympic and Paralympic athletes as well as members of the public,” Nelson added. Agilysys’ intuitive and easy-to-use PMS will be rolled out across Serco Leisure’s properties alongside its latest point-of-sale (POS) system. 

“Serco Leisure understands the need to modernise its hospitality solutions to be the best in the market,” said Ben Curtis, Managing Director, EMEA for Agilysys. “We are grateful to help the company improve its offerings, which will attract more guests, customers and employees, enabling the company to maximise guest and staff experience and ultimately increase revenue.”

Serco is the latest addition to Agilysys’ growing portfolio of PMS customers. Between 2022 and 2023, the number of rooms managed by Agilysys PMS grew to more than 300k. Agilysys broader software portfolio includes customers such as Watergate Bay and Carnival in the UK, and Caesars Group and Hilton in the US. 

Meet with Agilysys on Stand 2121 at Independent Hotel Show 2023. 

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