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Hotel IT Company provides one point of contact across the technology and suppliers hotels rely on every day
Hotel IT Company is helping hotels simplify technology support with a specialist managed IT model built around the way hospitality actually operates.
Hotels increasingly depend on multiple systems and specialist suppliers - from PMS and EPOS to Wi-Fi, networks, telephony, Microsoft 365 and cyber security. When an issue crosses more than one supplier, hotel teams can quickly find themselves trying to work out who owns the problem.
Hotel IT Company's approach is designed to remove that burden by giving hotels one technology partner and one point of contact. Its team works directly with the hotel's technology suppliers to help own issues through to resolution, rather than simply passing the hotel another telephone number.
"A hotel should not need to decide whether an issue belongs to the PMS provider, the network company, the Wi-Fi supplier or the telephone provider before it can ask for help," said Matt Wesson, CEO of Hotel IT Company.
"The hotel just needs the problem resolved. Our role is to understand hospitality, take ownership and coordinate the technology partners involved so the operational team can get back to looking after guests."
The service can support independent hotels, luxury properties and hotel groups, either as a fully outsourced IT function or alongside an existing in-house IT team that needs additional expertise, resource or 24/7 coverage.
Hotel IT Company provides 24/7/365 support across hotel technology, cyber security, Microsoft 365, networks, Wi-Fi, infrastructure, telephony, projects and third-party supplier liaison.
Built for hotels, not adapted from a generic IT support model.
More information: www.hotelitcompany.co.uk
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