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30 Sep 2022

FCS1 adds a new module to its one-stop solution to help hotels turn dissatisfied guests into their best advocates

FCS1 adds a new module to its one-stop solution to help hotels turn dissatisfied guests into their best advocates


Leading hospitality technology solutions provider, FCS, announced today that their FCS1 solution now includes an Incident Management module which will help hoteliers keep track of all guest issues and related actions in one place.

With the goal of increasing guest satisfaction with immediate actions and resolutions, and thereby increasing guest loyalty, the newly launched FCS1 Incident Management module is perfectly placed to set hotels apart from their competitors.

“FCS1 Incident Management was conceived as an idea to help hoteliers win back customers in the most efficient and cost-effective manner. One of the biggest drawbacks that a hotel can experience is bad reviews because of ineffective incident management. This is now handled systematically within FCS1 Incident Management, where hoteliers can easily track all incidents, actions, and compensations in one place. Moreover, satisfied guests tend to be return customers and will share their positive experiences on social media, becoming the best advocates for the hotel. Also, for Franchised Hotels, this will help them keep the guest satisfaction score at an all-time-high,” explains Stuart Derricott, who is overseeing the European markets.

Besides ensuring that all incidents are handled in a timely manner, FCS1 Incident Management also helps to reduce unnecessary costs by evaluating the required preventive actions to eliminate repeated incidents. Proper filing and records within FCS1 Incident Management also creates accountability for all actions.

With this latest addition, the FCS1 modules currently available cover a vast spectrum of hotel operations – from cleaning and service delivery to complaints and overall facility operations – connecting the different departments for more efficient hotel management.

Bringing together the best technical know-how of FCS’ hospitality solutions in ONE app, FCS1 is designed with a state-of-the-art and intuitive user interface to meet hotels’ ever-changing needs. With 22 modules and counting, hotels can create an operational management solution that is unique to their needs.

In addition, FCS1 includes a guest-facing eRequest module that allows guests to directly make service or item requests by simply scanning a QR code and without having to download a separate app or contact the front desk.

FCS1 has been created with the future in mind and is ready to help hotels adapt to situations that require flexible resources or contactless interactions. Know exactly what goes on in your hotel, organize your daily workflow, and make data-driven decisions with FCS1.

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