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28 Jun 2024

eviivo on using tech to streamline operations and enhance the guest experience

eviivo on using tech to streamline operations and enhance the guest experience

The Independent Hotel Show talks to Steve Cox, Sales Director – UK at eviivo, about using AI to streamline operations, giving independents tech parity with big chains, and partnering with the show's Hotel Business Stage for 2024. 

Steve Cox eviivo

What does eviivo do in a nutshell?  

eviivo empowers hoteliers and professionals in the independent accommodation sector to go further, faster, and simplify their operations without compromise.  

We achieve this through eviivo Suite™, the industry’s most comprehensive all-in-one property management system (PMS) and channel manager. eviivo Suite provides a simple way for hospitality professionals to manage guests, bookings, and OTAs, all on one easy-to-use platform.  

By integrating a wide range of core property management features into one PMS, we save our users from navigating a tangled web of API integrations every day. As a result, they can focus on what really matters: growing their business.   

Why do you want to connect with independent hotels? 

Attending the Independent Hotel Show each year gives us a valuable opportunity to connect with hoteliers and demonstrate how we can help them tackle their current challenges. It also allows us to learn how we can continuously develop eviivo Suite and our broader offerings to best meet the needs of today’s independent hotels.  

Ultimately, our goal is for eviivo Suite to serve as an indispensable staff member for hotels – one who never sleeps! This drive has led to our development of industry-leading features, including the market’s deepest OTA integrations, unparalleled payment automation, and our award-winning mobile app, eviivo Mobile. By connecting with independent hotels, we can continue to deliver the innovations that give them technological parity with the big chains. 

Why has eviivo sponsored the Hotel Business Stage this year? 

We’ve been sponsoring stages at the Independent Hotel Show since 2017, and we love it! Firstly, it provides a fantastic opportunity to introduce ourselves to independent hoteliers who may not be familiar with us. Secondly, it allows us to catch up with our existing customers face-to-face. Some of our hotelier customers will join us on stage for panel discussions, so it gives them some well-deserved exposure too! 

Sponsoring the Hotel Business Stage gives us more chances to exchange insights and share our industry knowledge. We encourage anyone present at the event to attend our talks, where we’ll discuss topics that are crucial for hoteliers right now. 

Will you be launching anything new at this year’s show?  

We’re always launching new tech! This past year, we became the first global PMS to integrate front-end generative AI into a guest management feature with our groundbreaking Concierge tool. We also added Expedia and Vrbo messages to our unified messaging inbox, introduced GDS integrations, and released new reports for easier accounting – to name but a few of our biggest developments. 

As for what’s next, we have some really exciting new product releases coming up that we can’t wait to share at this year’s event. If you’re at the show, visit our stand to chat with one of our experts about our latest releases and what they mean for your hotel business.  

What trends are you seeing in the world of property management? 

Of course, the use of generative AI to streamline operations remains a major trend. Another trend that eviivo is proud to lead is the continued shift to automation in property management. Automating tasks provides property managers with new ways to save time, simplify, and accelerate their business. It also enables them to put more focus on delivering a unique guest experience – one of the biggest differentiators for today’s independent hotels. 

We’re also seeing trends emerge in how property managers approach OTAs. Providing OTAs with fresh content is becoming more important for rankings, while hoteliers are increasingly eager to centralise communications from leading channels in one inbox. As the need to balance convenience and control while connecting to OTAs gains traction, more people are realising why eviivo Suite was named 2024’s Hotel Channel Management Platform of the Year by the TravelTech Breakthrough Awards.

In addition to sponsoring the Hotel Business Stage at the Independent Hotel Show, eviivo can also be found on stand 1240 at this year's event. Find out more at eviivo.com
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