Elevating Success: The Club Hotel & Spa Jersey and HotelPartner
Nestled in the heart of Jersey, amidst the picturesque landscapes of the Channel Islands, The Club Hotel and Spa stands as a true gem in the realm of hospitality. Since 2019, HotelPartner Revenue Management has been a proud partner of this boutique establishment, overseeing the revenue management and seamless distribution of its 46 exquisite rooms and suites.
In this blog, the Club Hotel’s General Manager, Tim Phillips together with HotelPartner’s Chief Portfolio Manager, Luca D’Achille, give us some valuable insights into the thriving partnership and joint successes. Read on to find out more!
A Strong Start and Even Stronger Growth
The Club Hotel was doing well long before its partnership with HotelPartner. With its own mix of leisure and business – more leisure in the summer, more business in the winter – the hotel attracts a very complex clientele. Some come for the extensive and unique spa, others for the renowned Michelin-starred restaurant, the Bohemia, which has placed the boutique hotel firmly on the gastronomic map as a food-lover’s destination.
However, previous to the partnership with HotelPartner, the hotel’s good performance was based on a considerable amount of manual work. Tim Phillips describes: “Before our partnership, I was spending many hours a week on ensuring our channels were up to speed, tracking competitors and finding the best rates. When the idea of outsourcing our revenue management to a qualified service provider was brought up, we found our ideal match in the combination of state-of-the-art technology and expert implementation with HotelPartner.”
The Fundament of Success: Mutual Trust
The remarkable success of this partnership can be attributed to several key factors, chief among them being the exceptionally high level of mutual trust and open communication that prevails between the parties involved. Luca D’Achille, elucidating on this crucial aspect, notes, “We have a very direct way of communicating and can openly address innovative ideas, but also potentials risks. Really, the common understanding of moving the hotel forward together in a dynamic market is what makes this partnership work so well.”
This synergy is further amplified by The Club’s already impressive performance, providing our Chief Portfolio Manager with a fertile ground for implementing innovative strategies and delving deep into the intricate realm of revenue management, thereby elevating the hotel’s performance to even greater heights. This proactive approach, driven by a shared vision of excellence, is what truly distinguishes and fuels the thriving success of our partnership.