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HiJiffy
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Through tools like AI-powered multilingual chat support, automation of FAQ responses, digital check-ins, and personalised upselling, HiJiffy helps hotels improve operational efficiency, boost direct bookings, and ensure guests feel supported from pre-arrival to departure and beyond.
HiJiffy’s Console is a user-friendly platform with an omnichannel inbox, making it easier for teams to stay on top of conversations, handle tickets, and work together. Hotels also get real-time data and insights to track inquiries, measure team performance, and improve guest service.
With integrations across over 100 hotel management systems, including booking engines and PMSs, plus popular channels like social media (Facebook Messenger, Instagram), messaging apps (WhatsApp), and OTAs (Booking.com, Expedia Group), HiJiffy’s platform keeps expanding to meet the needs of hotels and their guests.
By reducing repetitive tasks and ensuring 24/7 availability, HiJiffy enables hotel staff to focus on delivering memorable service.
HIJIFFY'S IMPACT
In 2025, over 2,300 hotels in more than 60 countries use HiJiffy to optimise operations and improve communication across the entire guest journey.
Real-world results back the solution’s impact:
- Over 87% automation rate on answering guest queries
- 92% guest satisfaction score
- 5% direct booking conversion through chat
- 70% reduction in incoming calls
- 60% online check-in completion rate
In-depth success stories from hospitality brands, including Macdonald Hotels & Resorts, Leonardo Hotels, PortoBay Hotels & Resorts, Kabannas, AutoCamp and more, illustrate the positive impact of conversational AI on business performance, operational efficiency, and guest satisfaction.
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