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chatlyn.com
Stand: 2348
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Instead of a separate hotel CRM, chatbot, inbox and marketing tools, chatlyn holds all guest data in one platform. It connects to the property's PMS and booking engine and keeps bookings, spend history and every conversation together, including enquiries that never became bookings. That data layer drives segmentation, personalised guest communication and AI that answers from the property's own knowledge.
Guest messaging runs across WhatsApp, email, webchat, Booking.com, Messenger and Instagram in one inbox. The AI concierge replies around the clock in the guest's language, guides guests to the booking engine and hands over to the team when judgement is needed.
Guest journeys send pre-arrival, in-stay and post-stay messages triggered by PMS events: room upgrades, spa treatments, dining, late checkout and review requests. Live segments such as arriving today or in-house build themselves.
At Spa Resort Geinberg the AI resolves 86 per cent of webchat enquiries without staff, and WhatsApp campaigns reach a 95 per cent open rate. Hotel Sacher, IMLAUER, Falkensteiner and The St. Regis Le Morne work with chatlyn too.
All AI models are hosted in the EU and work in line with GDPR. There are no AI usage fees; costs apply only to WhatsApp and SMS usage. Guests talk to the property, never to chatlyn.
Address
Renngasse 4/R4-4Vienna
1010
Austria
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