eviivo Guest Manager
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Manage all conversations in one AI-powered inbox
Effortlessly pick up guest messages from all sources, including Booking.com, Airbnb, Expedia, Vrbo, SMS/WhatsApp, and your direct bookings – anytime, anywhere, on your laptop or mobile.
And to truly cut down your response times? Let AI automatically suggest the best replies in any number of languages, and review conversations handled by your AI Concierge – all directly from your inbox.
(Not to mention auto-replies, auto-reviews, and pre-approvals or quotes!)
A game-changer for your communications.
eviivo ConciergeTM Your 24/7 digital ally
Designed to save you time and address guest enquiries when you’re not available, Concierge’s AI-powered responses are effortlessly enriched with content from eviivo SuiteTM, your website (including FAQ pages), and other permitted sites.
Hosts and hoteliers can’t be glued to their computers all day. Our AI provides a fantastic solution by instantly picking up website inquiries from potential guests – guiding them to booking while you focus on confirmed customers.
eviivo Concierge has handled twice as many inquiries as humans for our customers – inquiries that would have otherwise been missed.
Answer your guests’ needs, before they ask
Deliver amazing guest experiences with personalised communications at every stage of their journey. Create beautiful drag-and-drop emails or SMS/WhatsApp messages, then save time with ready-made templates and automation tools available on desktop and eviivo Mobile™.
From booking confirmations and check-in details to payment reminders, upgrades and feedback requests, automate every key message while keeping your hospitality personal.
Need to make a change? Edit, pause or delete scheduled messages at any time from your desktop or smartphone, and stay in complete control wherever you are.
Own your relationship with guests
eviivo’s unified inbox makes it easy to view or respond to direct mails and OTA messages anywhere, anytime, including on your mobile.
Reconfirm OTA bookings automatically to establish direct contact with guests early. eviivo’s online check-in flow lets you capture the information you need to nurture guests – including their unmasked contact details and marketing consent.
Create engaging automated emails to upsell extra products and services — and increase revenues while saving commission costs on fees and extras.
Raise your online reputation through reviews
For today’s travelers, guest reviews are one of the top three factors in choosing where to stay.* Boost your bookings by growing a glowing online reputation with Guest Manager.
Collect and respond to reviews, decide which to publish on your site, and automatically rate your guests on Airbnb and Vrbo – all within the ‘Reviews’ folder in your unified inbox!
*After location and price. Data taken from eviivo-conducted survey of 7,500 travellers
Build your marketing database
Want to stay top of mind and inspire guest loyalty? Then you’ve got to keep in touch. Nurture valuable relationships by managing rich guest profiles in a global Contact Address Book. Turn one-time guests into repeat customers with clean contacts for marketing and guest preferences you can use for targeted offers.
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