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This Operations Manual is here to help you organise your stand.

Whatever your plans for your stand, please take time to have a look over the Compulsory and Optional Forms as this will summarise what information you need to send to whom, by which date. This list is very important, as some external suppliers will add on surcharges for late orders.

If you have any queries, please do not hesitate to contact Sumeya Osman on


We look forward to working with you towards a successful Independent Hotel Show London 2022!





Meet Kayleigh Williams
Operations Manager
+44 (0)207 886 3111

Book in a personalised Customer Service call with Kayleigh at a time that suits you via Calendly here 

Meet Sumeya Osman
Operations Assistant
+44 (0)207 886 3016

Book in a personalised Customer Service call with Sumeya at a time that suits you via Calendly  here 

Need information about your stand, build-up and breakdown or anything else logistical?

Kayleigh and Sumeya are here to give you any advice or support you need to make organising your stand as simple and effective as possible.  This will cover questions on Health & Safety, Food Sampling, Shell Scheme stands, the Venue, Build-up etc. They are also responsible for Health and Safety, managing the official contractors, liaising with the venue and organising the infrastructure that goes into creating the whole environment onsite at the event.  Hopefully you can find the information you need in other sections of this manual but if not, please contact them. If they don’t know the answer, they will know someone who does.



Meet Glenn Wallace
Event Manager

+44 (0)207 886 3063

Glenn oversees the strategic development of the show, which includes researching the latest trends, talking to exhibitors, visitors, and industry influencers to make sure the show works effectively for both exhibitors and visitors. He also works closely with the rest of the team, to make sure the show delivers not only on the day, but also any pre-show events.


Have a general question about exhibiting? 

It’s not just about selling stands. Piotr and Carolina help UK companies understand if Independent Hotel Show is the right show to help build their business, then of course making sure they choose the right stand to fulfil their objectives.  As well as finding innovative design partners to help deliver stunning and experiential features at the show.




Meet Rachel Parkes
Marketing Manager

+44 (0)207 886 3068  


Meet Rachael Tsang
Senior Marketing Executive 

+44 (0) 20 7886 3090


Meet Betty Yeung
Marketing Executive

+44 (0) 207 886 3039


Got a Marketing query or need help with your Company Profile, Exhibitor Badges, Lead Scanners or promoting yourself at the show?

The Marketing team's main focus is to get all the top industry buyers to the show so you can introduce them to your amazing products! They do this through our website, creating relationships with media & industry partners, emails to our database, social content across our channels, press releases and much more. They also help support the commercial team with any sponsorship packages exhibitors have. They are always on the search for content to shout about so if you have an exciting or new product then please get in touch.

Phoebe Dunn

Meet Phoebe Dunn
Content Manager

+44 (0)20 7886 3066

Phoebe is responsible for curating innovative content programmes which are truly relevant and educational for the industry, both in terms of being representative of the current issues facing the sector and looking at future trends which are exciting and/or disrupting it. Combining knowledge of events and passion for the industry, they bring together thought-leaders, innovators, and pioneers to deliver programmes designed to educate, engage, and inspire.

Nicola Macdonald

Meet Nicola Macdonald
PR Director
+44 (0)20 7886 3002

Got some news to shout about?

Nicola looks out for the latest trends and debates shaking up the food, drink and hospitality sectors, and loves coming across genuinely different and inspiring ideas. She has a background in both journalism and PR, meaning she prioritises writing informative and relevant content for our shows and partners.

Meet Stavy Tedesco
Accounts Queries
+44 (0)207 886 3103

If you have queries regarding your payments or need a copy of your invoice, then please get in touch Stavy.