From refurbishment to return: Designing for long-term value

06 Oct 2026
Hotel Business Stage
Vision / Strategy , Revenue & Profit , Design

The right refurbishment can transform more than a hotel’s appearance; it can transform its performance. From how guests move through a property to the spaces they spend time in and the identity they remember, thoughtful design can shape the guest experience while strengthening commercial performance for years to come. Led by Scot Turner, Founder & Managing Director of Auden Hospitality, this panel brings together hotel operators and design expertise to explore what makes a refurbishment truly worth the investment. From deciding where to spend and making better use of space to balancing brand, guest experience and commercial performance, the panel will share lessons from real hotel projects and practical insight into designing for long-term value.

Moderator
Scot Turner
Scot Turner, Founder & Managing Director - Auden Hospitality
Speakers
Jan Janecek
Jan Janecek, Director - Office of Contemporary Design
Lesley Annison
Lesley Annison, Development Project Manager - RBH Hospitality
Miroslava McDermott
Miroslava McDermott, Marketing Director - Foxhills Hotel & Country Club
Shaun Bowles
Shaun Bowles, Cluster General Manager - The Castle Hotel Windsor & The Francis, Bath