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Tech-Enhanced, Guest-Centric: The Future of Personalised Hospitality
Today’s traveller craves more than luxury. They want experiences that feel intuitive, seamless and personal. In this future-facing session, we explore how forward-thinking independent hotels are embracing technology to deepen guest connection, not diminish it. From AI-driven profiling and personalised smart rooms to predictive service design and next-gen CRM strategies, discover how tech is being used to anticipate needs and elevate service.
Our expert panel of hoteliers and digital disruptors will unpack the evolving balance between automation and authenticity, share real-world applications of personalisation tech, and examine the ethical considerations around guest data. Whether you're investing in new platforms or reimagining your guest journey, this session will offer strategic insights to help turn every stay into a signature experience.
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