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POWER HOUR Tech-Enabled Hospitality: Five Forces Redefining the Modern Hotel
While the hotel sector continues to grow at pace, a clear divide is emerging between operators who strategically embrace technology and those who do not. The hotels that will thrive tomorrow are the ones innovating today. In this dynamic talk, Jessica Gillingham, founder of Abode Worldwide and author of Tech-Enabled Hospitality, shares insights drawn from interviews with over 30 global hospitality leaders and her in-depth industry research to highlight the five most powerful forces reshaping the hotel technology landscape.
This session goes beyond tools to explore mindset shifts: how democratised technology is empowering independent hotels to compete globally, why today's travellers expect seamless digital experiences, and how AI and automation are enabling efficiency without compromising personalisation. From modular tech stacks and data-driven loyalty to flexible business models that blend hotel, home, and workspace, Jessica will share real-world examples and actionable takeaways that reframe technology as a strategic enabler, not a cost. A must-attend for hoteliers ready to lead into hospitality’s next era.
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