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Managing the front line: Exceed guest expectations while reigniting staff morale

15 Oct 2024
Innovation Stage sponsored by Guestline on Tuesday 15 October and MEWS on Wednesday 16 October and designed by Design Command
Technology & Automation , Staffing & HR , Revenue & Profit , Leadership , Guest Loyalty , Experiences

Balancing operational efficiency whilst providing exceptional guest experiences is a critical challenge within hospitality. 

By rethinking the industry’s approach, we can inspire change and create a new era of guest satisfaction and employee fulfilment. Join this session as Ryan Haynes from Haynes MarComs leads an insightful discussion examining the opportunities available to reignite hospitality and improve business performance through innovation and people-centric strategies.

Moderator
Ryan Haynes, Director - Haynes MarComs
Speakers
Alessandra Leoni, Head of Commercial - Resident Hotels
Andrew Metcalfe, Product and Engineering Director - Access Accommodation
Joe Lavin, Operations Manager - The Inn Collection
Robert Alley, Brand Development Director - BWH Hotels

Registration for IHS24 is open!

Independent Hotel Show London is back for 2024 and we are delighted to invite you on 15-16 October 2024 to experience two days of insightful content, learning, new product discovery and plenty of all-important networking opportunities with your peers.  

Register today