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Adapting to the modern guest: Using technology to bolster guest experiences

16 Oct 2024
Innovation Stage in partnership with Guestline on Tuesday 15 October and MEWS on Wednesday 16 October and designed by Design Command
Technology & Automation

In the ever-evolving hospitality industry, delivering unique and personalised guest experiences is key to staying competitive. This session explores how independent hotels can use technology to humanise and enhance every aspect of the guest journey—from pre-stay to in-stay. Learn from real-world examples of leading independent hotels that have successfully adopted tech solutions to adapt to the changing needs of their guests and elevate the guest experience. Discover how technology can create the time and space for staff to connect with their guests, boosting loyalty and business growth.

Moderator
Pooja Naidu, VP of Product - Mews
Panelist
Rikki Hampton, Head of Hotels & Capacity Management - Marston’s PLC

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The Independent Hotel Show provides an unrivalled opportunity to present your products and services to owners and operators from luxury, boutique and independent hotels.

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